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Server: Responsibilities, Skills and Career Paths
Hcareers / MAY 11 2021
Summary

What do servers do?

Servers are responsible for greeting guests, taking orders, and bringing the prepared drinks and food out. They are crucial to guest satisfaction from start to finish by checking in during their meal and taking action to correct any problems. Servers can work in restaurants, hotel dining, cocktail lounges, banquet halls

Typical job responsibilities include:

  • Set-up, stock, and clean server stations 
  • Greet guests in a friendly and courteous manner
  • Learn about food safety, food preparation, and menu item details 
  • Record guest orders and input in Point of Sale computer
  • Check in on guests during dining experience and replenish beverages as needed 
  • Promote food and drinks specials 
  • Clean dining area when needed

Skills servers typically need:

  • Active listening 
  • Communication 
  • Ability to work in a fast-paced environment 
  • Excellent at multitasking 
  • Resolve conflict 
  • Basic math skills 
  • Teamwork 

Server positions don’t require any specific education or experience some will state high school diploma or equivalent is preferred, but you must carry food trays during your shift. Some positions may require food safety and alcohol-related training. 

Possible career paths for servers:

Kitchen Manager – Kitchen managers are responsible for managing all food and beverage areas, working closely with the general manager and executive chef

Front Desk Agent – If you want to work in a department outside of food and beverage, a front desk agent has similar responsibilities as a server, such as greeting guests and managing individual experiences. Front desk agents check guests in and out and provide information about local activities and experiences. 

Cook – If you want to stay in the food and beverage department but have less interaction with guests, becoming a cook could be your career move. Cooks are in charge of their specific station in the kitchen, working with one specific ingredient or part of the meal. 

Bartender – Bartenders work in the same environment as servers but focus on beverages. Bartenders need to be 18 years or older due to handling alcohol, but you can have a similar job as a barista without handling alcohol.