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Spa Director: Responsibilities, Skills and Career Paths
Hcareers / AUGUST 09 2021

What do spa directors do? 

Spa directors oversee directing and organizing the overall operations of the spa to ensure guest satisfaction. They manage the business and staff of the spa, including making sure it is properly maintained and cleaned. They are responsible for driving revenue and marketing and sales initiatives. 

Typical spa director responsibilities:

  • Create and maintain the staff schedule 
  • Maintain the appearance and cleanliness of the spa to the highest standards
  • Review and evaluate customer satisfaction to recommend new operating and marketing policies 
  • Recruit, interview, and hire new spa team members
  • Conduct performance evaluations

Skills hiring managers are looking for:

  • Ability to work in a fast-paced, high energy work environment 
  • Leadership and mentor capabilities
  • Effective communication 
  • Quick and creative problem-solving skills 
  • Basic math skills to manage inventory and budget

Spa directors’ positions typically require 3-5 years of spa management experience, and some states may require additional certifications or licenses. 

Possible career paths for spa directors: 

General Manager – General managers coordinate the day-to-day operations of the hotel, inn, motel, resort, or other types of accommodation. They implement customer service policies and procedures for employees to follow during their shifts. 

Director of Events – The director of events is responsible for achieving the revenue goal of events and catering while working with the client to plan their event needs and space.

Director of Marketing and/or Sales – As a director of marketing and/or sales, you will be responsible for analyzing data and creating and implementing new marketing and sales techniques to maximize revenue for the property.