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Front Office Manager-Thompson DCThompson Navy Yard HotelWashington, DC
A property of: Davidson Hospitality Group
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Job Description

Thompson Washington D.C.

A collection of weathered wood, glass, and dark grey brick rising from the historic Navy Yard, Thompson Washington D.C. stands at the intersection of nautical history and industrial sophistication

Position Info

The Front Office Manager must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Office staff, including new hires, are trained to meet standards of each component. Empower staff to deliver exceptional customer service, meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, coaching, performance reviews, recognition programs, maintain a skilled and motivated workforce.

Job Requirements

  • 2+ years prior departmental management experience in front office or related disciplines
  • Time management and negotiation skills
  • Ability to manage and lead each discipline of the department independently
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction
  • Prior cash handling experience necessary
  • Ability to communicate effectively with the public and other Team Members
  • Read, write and speak English fluently
  • Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office


About Us

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Three Tiers of Medical Coverage
  • 24/7 Healthcare Concierge
  • 24/7 Teledoc service
  • Maternity Program
  • Cancer Program
  • Free Maintenance Medications
  • Vision Insurance
  • Dental Insurance
  • Company Paid Life Insurance, Long Term Disability, and Short Term Disability
  • Life Insurance Buy Ups
  • Short Term Disability Buy-Up
  • Critical Illness
  • Accident Insurance
  • Hospital Indemnity
  • Home and Auto insurance
  • Legal Assistance
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • EAP Program
  • Emergency Travel Assistance
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match
  • Team Member Service Awards

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Job Details

Mid level
Full-time

About this location

class:
Upscale
room Count:
101-250
location Type:
Urban

Values

Innovation
Integrity
Relationships
Self-Discipline
Value Creation

Perks

401(K) Matching
Company Discounts
Dental Benefits
Disability Insurance
Health Insurance Benefits
Paid Sick Days
Paid Time Off
Tuition Reimbursement
Vision Benefits
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Thompson Navy Yard Hotel
Thompson D.C., opening in December, will anchor the new 42-acre
development “The Yards,” bolstering the revitalization of southeast
Washington, D.C. and serving as a gathering spot for the neishow more
show more
Address221 Tingey Street Southeast, Washington, DC, 20003 View map
Property typeHotel 
classUpscale 
room Count101-250 
location TypeUrban 

People (3)

Peter SamsChief Operating Officer
Thom GeshayPresident
JOHN BELDENChairman & CEO

Culture (1)

DAVIDSON HOTELS & RESORTS PHILANTHROPYIt takes a Village to raise the hopes and dreams of a child suffering from a life-threatening illness. Too often, children with life-threatening illnesses are forced to lead very different lives. Thrust uncontrollably into extraordinary circumstances that can rob them of the joys, innocence and simplicity of childhood. In the lives of these courageous children, normalcy takes a very different form; many times lacking smiles, laughter, joy and hope. Give Kids The World (GKTW) changes all that. Though not a cure for their medical condition, the extraordinary work performed at The GKTW Village does the impossible. It allows these children to escape the harsh reality of their world. To visit Orlando and stay in a whimsical, 70-acre storybook resort with their family. To visit Disney World, Universal Studios and SeaWorld. To laugh out loud with newfound friends. Even to eat ice cream for breakfast. To simply experience the world, as they should-as a child. And when they return home, they take with them one of the most powerful forces on the planet - hope! As a corporate sponsor, Davidson has joyfully and tearfully pledged our love and commitment to these amazing children, both through our volunteer efforts, as well as through long-term financial commitments to GKTW. It has been, without a doubt, one of the most important missions of our Davidson family. And we've all been blessed to experience the beauty of providing hope and faith into an otherwise dire situation. As the highest-ranked charity in the nation, GKTW has now hosted over 120,000 children with life-threatening illnesses, and their families, providing a cost-free, weeklong stay at the Give Kids The World Village, including transportation, meals and tickets to Walt Disney World, Sea World and Universal Studios. It also takes a Village of corporate sponsors, individual donors and volunteers to make it all happen-of which we are extremely honored to be a member.
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This property is managed by
Davidson Hospitality Group